Welcome to Sandy Bikinis Shop’s FAQ section! We’re here to make your swimwear shopping experience as smooth as possible. Below you’ll find answers to our most common questions about products, shipping, returns, and more. If you don’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].

Product Questions

What types of swimwear do you offer?
We specialize in a wide variety of beachwear including bikinis (halter, high neck, crossback styles), tankinis, one-piece swimsuits, swimdresses, and cover-ups. Our collections feature everything from sporty crossback designs to elegant halter styles to flattering high neck options.
How do I choose the right size?
Each product page includes detailed size charts to help you find your perfect fit. We recommend measuring yourself and comparing to our size guides. If you’re between sizes or unsure, we suggest sizing up for comfort. Remember our hassle-free 15-day return policy if the fit isn’t perfect!
Are your swimsuits suitable for swimming or just for lounging?
All our swimwear is designed for both style and function! Whether you’re swimming laps, playing beach volleyball, or soaking up the sun, our premium fabrics and secure designs will keep you comfortable and confident.

Shipping & Delivery

How long does shipping take?
We offer two shipping options:
• Standard Shipping (10-15 business days): $12.95 via DHL/FedEx with tracking
• Free Shipping (15-25 business days): Free for orders over $50 via EMS

All orders are processed within 1-2 business days before shipping. For vacations, we recommend ordering at least 3 weeks in advance.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas and parts of Asia. Whether you’re in Miami or the Mediterranean, we’ll get your swimwear to you. Shipping costs and times vary by destination.
How can I track my order?
Once your order ships from our Atlanta studio, you’ll receive an email with your tracking number. You can use this to follow your package’s journey right to your doorstep!

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn, with tags attached, and in original condition. Simply email [email protected] to initiate your return. Please note return shipping costs are the customer’s responsibility unless the item is faulty.
Do you offer exchanges?
Currently, we process returns and ask customers to place a new order for their preferred item. This ensures you get your correct size or style as quickly as possible!
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when your refund is processed.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and enjoy faster checkout on future purchases.

Contact & Support

How can I contact customer service?
Our friendly team is always here to help! Email us at [email protected] for any questions about orders, sizing, or our products. We typically respond within 24 hours during business days.
What are your business hours?
Our Atlanta-based team is available Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Where is Sandy Bikinis Shop located?
Our headquarters and design studio are located at:
4081 Hartway Street, Atlanta, GA 61723, USA
All orders ship from this location.

Still have questions? We’re just an email away at [email protected]. Now that you’re informed, why not browse our collections and find your perfect beach look?